Workshop 1: Effective and efficient nursing communication – How to succeed? – Marlene Sator, PhD Effective and efficient communication with patients is a core nursing competence, which improves nursing outcomes and patient as well as nurse satisfaction. Especially for international nurses, who have to work in a language, which is […]

7th June 2017, Vienna, Austria. We would like to invite you to the conference „Health Care Communication in Intercultural Settings: from Challenge to Success“. The one-day-conference is taking place at Kardinal König Haus in Vienna on June 7th, 2017, 9 AM – 5 PM. At this conference, renowned experts will […]

June 7th, 2017 (9 AM – 5 PM) Kardinal König Haus, 1130 Vienna, Austria                                      PROGRAM 09:00 – 10:00 Registration Video testimonials “Nursing on the Move” 10:00 – 10:15 Welcome and introduction Gerhard […]

Respectful language makes communication more effective in many ways, since it prevents misunderstandings and conflicts. It also reassures patients that you see them as people who have personal and social needs as well as medical needs. Respectful language shows attention, uses descriptive words and is problem-oriented. Showing attention: you are […]

An interview with the authors Kris Van de Poel, Eddy Vanagt, Ulrike Schrimpf and Jessica Gasiorek. Communication Skills for Foreign and Mobile Medical Professionals (or in short Medical Communication Skills) is an evidence-based communication resource book for medical professionals using a second or foreign language in their work. Going International […]

Bund und Sozialversicherung setzen einen wichtigen Schritt in Richtung Umsetzung der bundesweiten Strategie zur Verbesserung der Gesprächsqualität in der Krankenbehandlung. Zuhören, verstehen, informieren, diagnostizieren: Das Gespräch mit dem Patienten gehört zu den wohl wichtigsten und herausforderndsten Aufgaben von Gesundheitsberufen. Verläuft es gut, trägt es wesentlich zum erfolgreichen Genesungsprozess bei. „Ein […]

25. Oktober 2018, Nürnberg, Deutschland.  Kommunikation ist anfällig für Missverständnisse und in emotional aufgeladenen Situationen kommt es oft zu gegenseitigen Verletzungen. Unter Druck neigen wir dazu, die Verantwortung für unsere Gefühle und Bedürfnisse im Außen zu suchen. Wir meinen dann, dass die Anderen schuld daran sind, dass es uns nicht […]

Am 07. Juni 2017 fand unsere Veranstaltung “Interkulturelle Kommunikation in der Gesundheitsversorgung – die aktuellen Herausforderungen meistern” statt. Wir bedanken uns für das große Interesse – insgesamt nahmen mehr als 80 Personen aus 12 verschiedenen Ländern teil. Im Mittelpunkt der Veranstaltung stand das Thema Kommunikation. Gerade im Medizin- und Gesundheitsbereich ist effiziente Kommunikation […]

The e-learning platform will be launched in October 2017 and then available for users. Eight partners with medical, academic and training backgrounds have started an intensive collaboration to develop an e-learning platform and on-the-job-communication tool for nurses. Under the coordination of the University of Antwerp participants from Austria, Belgium, Finland, Italy, South-Africa, Spain […]

Are you a professional or a pre-professional nurse? Do you use a second or foreign language at work? Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers? Have you ever been in this situation? Not knowing how to comfort a […]