Healthcare Communication in Intercultural Settings: From Challenge to Success

29. März 2017 at 10:14

June 7th, 2017 (9 AM – 5 PM)
Kardinal König Haus, 1130 Vienna, Austria

 

                                   PROGRAM

09:00 – 10:00 Registration
Video testimonials “Nursing on the Move”
10:00 – 10:15 Welcome and introduction
Gerhard Polak, Going International, Austria & Holger Bienzle, die Berater, Austria
 

Defining the field:      

10:15 – 10:35 Our patients don’t understand us anymore. What can we do?
Peter Nowak, Head of Department “Health and Society”, Gesundheit Österreich GmbH, Austria
10:35 – 10:55 Integration that works! A report of 15 years’ experience
Jürgen Schäfer, Chief executive officer, Agaplesion Frankfurter Diakonie Kliniken, Germany
10:55 – 11:15 “How the body?” Intercultural communication in Humanitarian Assistance
Petra Haderer, Doctors without borders, Austria
11:15 – 11:30 Coffee break
 

How to face the challenges:

11:30 – 11:45 “Nursing on the Move”: Communication, integration, interaction in healthcare
Kris van de Poel, Research Unit for Applied Language Studies, University of Antwerp, Belgium
11:45 – 11:55 Intercultural learning in “Nursing on the Move”
Dieter Vermandere, University of Antwerp, Belgium
11:55 – 12:05 Language and communication training in a diverse context – a view from the South
Tobie van Dyk, North-West University, South-Africa

 

Panel discussion 

12:15 – 13:15 How to turn challenges into success: Can nurses be taught?
Johan Bosmans (social training of nurses, Artesis Plantijn University College Antwerp, Belgium), Elmo De Angelis (Director of Training 2000, Italy), Petra Haderer (Doctors without borders, Austria), Sanna Laiho (training of nursing students, Tampere University of Applied Sciences, Finland), Peter Nowak (head of department “Health and Society”, Gesundheit Österreich GmbH, Austria), Jürgen Schäfer (chief executive officer, Agaplesion Frankfurter Diakonie Kliniken, Germany)
Moderator: Kris van de Poel (Research Unit for Applied Language Studies, University of Antwerp, Belgium)
 

13:15 – 14:30

 

Lunch break

 

Applying the topics:

14:30 – 16:00 5 parallel workshops in two rounds
Each participant can take part in two workshops
First round of workshops: 14:30 – 15:10
Second round of workshops: 15:20 – 16:00
WS1: Effective and efficient nursing communication – How to succeed?
Marlene Sator, National representative at the EACH – International Association for Communication in Healthcare, Austria
English/
German
WS2: Role and tasks of an integration commissioner
Developing a workplace-curriculum for an integration commissioner in hospitals
Katalin Bordi,  Agaplesion Frankfurter Diakonie Kliniken, Germany
German
WS3: Intercultural competencies, strategies and tips in nursing
Dieter Vermandere, Kris van de Poel, University of Antwerp, Belgium
English/ German
WS4: Scenarios for teaching and learning with “Nursing on the Move” English
Marilize Pretorius, Elke Ruelens, Christine Fourie, University of Antwerp, Belgium
WS5: Testing nursing communication skills English
Tobie van Dyk, North-West University, South Africa
16:00 – 16:15 Concluding statement
David Owen, Universitat Autònoma de Barcelona, Spain
16:15 – 16:30 Farewell from the hosts
Gerhard Polak, Going International, Austria & Holger Bienzle, die Berater, Austria
from 16:30 Get-together