Communication Tips – Explicit Highlighting

9. August 2016 at 12:41

Communication tips by Nursing on the Move.

nom-eu-logoAre you a professional or a pre-professional?

Do you use a second or foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

It is not only important to provide patients with small pieces of information (see Structuring Skills in May) and check their understanding by studying their verbal and non-verbal responses (Chunking and Checking, see June), you can improve the quality of your communication by timing your information well (see July’s Communication Tip) and explicitly highlighting certain components of your message.

Explicit highlighting means verbally drawing attention to a particular point. This can be similar to signposting, but makes explicit that what follows is something that requires attention. This is a form of meta-communication (which we will discuss more in November). Two examples:

Example
– The most important thing is …
– I am going to tell you what I think is wrong …

For more information, tips and examples, click here.Communication-for-Professionals-logo

© 2016 Communication for Professionals

You can find an overview of all communication tips here.

 

Healthcare Communication

by Bruce Hugman 

An important part of a healthcare professional’s job is to communicate successfully with their patients. Healthcare Communication is an interactive and engaging guide to establishing professional, practical and rewarding relationships which will support therapy and enhance patient health, safety and morale. It offers a challenging vision for excellent healthcare delivery… shop the book

The medical consultation viewed as a value chain: A neurobehavioral approach to emotion regulation in doctor–patient interaction

by A. Finset, T. A. Mjaaland

Current knowledge on four elements in medical consultations and neuroscientific evidence on corresponding basic processes are selectively reviewed. The four elements of communication behaviours presented as steps in a value chain model are: (1) establishing rapport, (2) patient disclosure of emotional cues and concerns, (3) the doctor’s expression of empathy, and (4) positive reappraisal of concerns… read more

Coaching Clinicians for Enhanced Performance

November 2016, New Haven, CT, USA
Find more information here.

Tip: More up to date educational events dealing with communication for doctors and health professionals can be found online in the Education Database »medicine & health«.