Communication Tips – Chunking and Checking

9. Juni 2016 at 12:08

logo-eu-project-co-funded_200Communication tips by Nursing on the Move

Are you a professional or a pre-professional?

Do you use a second or foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

One way of structuring your talk is by chunking. ‘Chunking’ means breaking down longer and more complex explanations into digestible pieces, or ‘chunks’. This can help patient understanding and recall because smaller pieces of information are easier to process.

After you give a piece of information, check that patients have understood what you want to say. You may do this by asking explicitly whether patients have understood or by observing patients’ nonverbal responses.  Only move on to the next ‘chunk’ when you are confident a patient has understood the previous chunk.

Example

-I will now tell you what I think is wrong,

then what I expect to happen and

finally what can be done.

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For more information, tips and examples, click here.

© 2016 Communication for Professionals

You can find an overview of all communication tips here.

 

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This is a highly practical handbook aimed specifically at medical and health care professionals. The book begins with an overview of the main issues of counselling and communication looking also at the importance of self-care from both a personal and organizational perspective. Basic counselling and communication skills are followed by their application to specialised settings including sexual health, child health, infertility and rehabilitation… shop the book

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Find more information here.

Tip: More up to date educational events dealing with communication for doctors and health professionals can be found online in the Education Database »medicine & health«.