Communication Tips – Timing Information

Communication tips by Nursing on the Move.

nom-eu-logoAre you a professional or a pre-professional?

Do you use a second or foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?


It is not only important to provide patients with small pieces of information and check their understanding by studying their verbal and non-verbal responses, you can improve the quality of your communication by timing your information well.

Sometimes, when you provide a piece of information it can be as important as what you say. Research shows that we are better at remembering what we are told first (the primacy effect) and what we have been told last (the recency effect), than what has come in between. So, if you have something important to tell a patient, consider saying it either at the beginning or at the end of your discussion with them.

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You can find an overview of all communication tips here.


Case Studies in Health Communication

By Eileen Berlin Ray

This book focuses on the complexities of the communication of health-related messages and information through the use of case studies. The expert contributors to this volume are scholars who, during their research and consulting, grapple with many of the issues of concern to those studying health communication. While several introductory books offer brief case studies to illustrate concepts covered, this book provides in-depth cases that enable more advanced students to apply theory to real situations… shop the book.

Voiced but unheard agendas: qualitative analysis of the psychosocial cues that patients with unexplained symptoms present to general practitioners

by P. Salmon, C. F. Dowrick, A. Ring, G. M. Humphris 

Background: Symptomatic investigation and treatment of unexplained physical symptoms is often attributed to patients’ beliefs and demands for physical treatments.

Aim: To test the influential assumption that patients who present symptoms that the general practitioner (GP) considers to be medically unexplained do not generally provide the opportunity for discussion of psychological issues… read more

Coaching Clinicians for Enhanced Performance

November 2016, New Haven, CT, USA
Find more information here.

Tip: More up to date educational events dealing with communication for doctors and health professionals can be found online in the Education Database »medicine & health«.




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