Communication Tips – Appropriate Nonverbal Communication

6. April 2017 at 09:45

Communication tips by Nursing on the Move.

nom-eu-logoAre you a professional or a pre-professional?

Do you use a second or foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

The focus of verbal communication is generally the content of the message. Using appropriate language will help both you and the patient to have an effective and satisfying consultation. Appropriate language is understandable (January 2017), respectful (February 2017) and honest (March 2017).

Attitudes about what we say are often communicated through our nonverbal communication.  Nonverbal information helps us understand the meaning of what others say: the same words said in a different tone of voice (for example, angry compared to cheerful) can have a very different meaning.  So, it is important to be aware of your nonverbal communication when communicating with patients.

 

For more information, tips and examples, click here.Communication-for-Professionals-logo

© 2017 Communication for Professionals

You can find an overview of all communication tips here.

Essential Communication Skills for Nursing & Midwifery

by Philippa Sully, Joan Dallas

Effective communication skills are crucial in all aspects of nursing and midwifery practice – this book will enable readers to communicate effectively and with confidence in their professional practice. It focuses on the communication skills needed for the development of effective professional and therapeutic relationships…. shop the book

An Evidence-Based Perspective on Greetings in Medical Encounters

by G. Makoul,  A.  Zick, M. Green

Widely used models for teaching and assessing communication skills highlight the importance of greeting patients appropriately, but there is little evidence regarding what constitutes an appropriate greeting… read more

 

 

Published in GI-Mail 04/2017 (English + German edition). Sign up for GI-Mail here.  

Tip: More up to date educational events can be found online in the Education Database »medicine & health«.