Communication Tips – Honest Language

10. März 2017 at 14:20

Communication tips by Nursing on the Move.

nom-eu-logoAre you a professional or a pre-professional?

Do you use a second or foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

Honest language is above all truthful. Medical professionals always have to be honest with their patients, even when this is difficult. This includes being truthful about the seriousness of their diagnosis, their options for treatment and their prognosis. This is closely related to both understandable and respectful language. Generally, honest language is also clear (not vague or ambiguous) and descriptive (non-judgemental).

Different cultures may have different perspectives towards honesty.

  • In some cultures, it may be considered appropriate to comfort patients by telling them positive things, even if they are not (completely) true.
  • In most Western countries, it is considered important to be completely honest with the patients about their state and prognosis. It is not considered appropriate to say: ‘I am sure it’s going to be fine’ to a patient who is terminally ill.

 

For more information, tips and examples, click here.Communication-for-Professionals-logo

© 2017 Communication for Professionals

You can find an overview of all communication tips here.

 

Communication Skills for Foreign and Mobile Medical Professionals

van de Poel, K., Vanagt, E., Schrimpf, U., Gasiorek, J.Communication Skills for Foreign and Mobile Medical Professionals

Around the world, the number of internationally mobile medical professionals is steadily increasing, posing potential difficulties for the good communication with patients and colleagues that is vital to satisfactory outcomes and personal professional success.   Communication Skills for Foreign and Mobile Medical Professionals  is an evidence-based communication resource book designed for all medical professionals who work in foreign countries, cultures, and languages. It offers a wealth of insights into doctor-patient communication, structured around the different phases of the consultation… shop the book

Physician Attire in the Intensive Care Unit and Patient Family Perceptions of Physician Professional Characteristics

by Selena Au, MD; Farah Khandwala, MSc; Henry T. Stelfox, MD, PhD

Physician attire is a modifiable factor that has been demonstrated to influence the patient-physician relationship. However, patient-physician interactions in the intensive care unit (ICU) differ from other health care settings. Patients admitted to the ICU typically do not have a preexisting long-term relationship with their ICU physician, and therefore trust needs to be established over a short time frame. The severity of patient illness frequently results in the active participation of family as surrogate decision makers, complicating the patient-physician relationship… read this article

 

 

Published in GI-Mail 03/2017 (English + German edition). Sign up for GI-Mail here.  

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