Communication Tips – Paraphrasing

Communication tips by Nursing on the Move.

nom-eu-logoAre you a medical professional who uses a foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

Boost your professional interactions by trying the following tips.

Verbal Encouragement: Paraphrasing

Paraphrasing is a type of verbal encouragement and it means restating what you have heard and understood in your own words. Paraphrasing can be a good way to check whether your own interpretation of what a patient has said is accurate. By playing back the message in your own words, you show the patient what you have understood.  Following your paraphrasing with a short phrase like, Is this correct? gives the patient the opportunity to correct any misunderstandings, and to embellish the story further if they would like to.

The process of paraphrasing involves eliciting, organising and reflecting on the information a patient provides. This process is something both you and your patients can learn from.

© 2019 Communication for Professionals

Book Tip 1Book Tip 2
Physician Gender Effects in Medical Communication
by Debra L. Roter, DrPHJudith A. Hall, PhDYutaka Aoki, MS, MHS, ME

Physician gender has been viewed as a possible source of variation in the interpersonal aspects of medical practice, with speculation that female physicians facilitate more open and equal exchange and a different therapeutic milieu from that of male physicians …read more

The Inner Consultation: How to Develop an Effective and Intuitive Consulting Style
by Roger NeighbourDavid Haslam, Bill Styles

The Inner Consultation, Second Edition sets out the author’s thoughts on how consulting skills, and methods of teaching them, have evolved in the 17 years since the book’s first publication …read more

Tip: More up to date educational events dealing with healthcare can be found online on the Education Database »medicine & health«.

Published in GI-Mail 03/2015 & 09/2019 (English & German edition). Sign up for GI-Mail here.  

Tip: More up to date educational events can be found online in the Education Database »medicine & health«.

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