Communication Tips – Addressing Potential Problems

16. März 2015 at 12:13

Communication tips by Nursing on the Move.


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Have you ever been in this situation?

Not knowing how to comfort a patient in distress.
Not remembering how to say or pronounce a word.
Knowing the medical term, but not being able to explain it to a patient.
Wanting to socialise with a colleague, but being scared that the words will not come naturally.

Boost your professional interactions by trying the following tips.
Late for work? Has the hospital turned into a construction site? Bad luck? To maintain the professional character of encounters with patients, it is important to address potential problems:

– Inform patients if you will be late. Most patients will be much less bothered by waiting if they know that you are late. You can ask the secretary or nurse to inform them.  When you arrive, apologise for being late.
– Apologise for any other external circumstance that may interfere with the professional character of the consultation, such as construction in the hospital, a new administrative or records system, a lack of privacy due to the design or configuration of examination rooms.

For more information and communication training click here.

Get communication solutions where and when you need them.

Communication for Professionals logoWhat can MoM do for you?
MoM is a tool that gives you the words and shows you how to say them in meaningful, professional contexts.
On the e-learning/mobile platform, you will learn how to better communicate in a cross-cultural medical context by means of sound files, conversation scenarios with patients and colleagues, everyday medical terminology with pronunciation, grammar tips, and a medical communication manual raising awareness about doctor-patient interactions.

 

Tip: More up to date educational events dealing with healthcare can be found online on the Education Database »medicine & health«.