Communication Tips – Consistency

Communication tips by Nursing on the Move.

Are you a medical professional who uses a foreign language at work?
Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers?

In most cases, nonverbal behaviour supports verbal behaviour. In other words, we try to send the same message through both verbal and nonverbal channels. However, if the two contradict each other – with words saying one thing, while body posture, eye contact and smiles suggest another – people tend to believe the nonverbal message more than the verbal message.

It is best to avoid such contradictory communication, as it may cause confusion. Such communication may also undermine others’ trust and belief in our sincerity and honesty.

Think about how differently you would understand the following message depending on how it is said, for example:

What is said

  • How long do I still have to wait?

How it is said

  • Waving the arms and speaking with a raised voice
  • Whispering and looking away
  • Standing with the hands on the hips

For more information, tips and examples, click here.Communication-for-Professionals-logo

© 2019 Communication for Professionals

You can find an overview of all communication tips here.

The Art of Communication in Nursing and Health Care

by Theresa Raphael-Grimm PhD, CNS

In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication remain at the heart of health care.

This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions… shop the book

First Impressions – Making Up your Mind After 100-Ms Exposure to a Face

by Janine Willis, Alexander Todorov

People often draw trait inferences from the facial appearance of other people. We investigated the minimal conditions under which people make such inferences. In five experiments, each focusing on a specific trait judgment, we manipulated the exposure time of unfamiliar faces… read this article

Published in GI-Mail 05/2017 & 10/2019 (English & German edition). 

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